We are always communicating, the meaning of communication is the response we get!

Course outcome:

Acknowledge your personal behavioural style and its effect on the performance of yourself, the team and colleagues. 

Understand the dynamics at work within a team and contribute in a more productive manner.

Communicate and negotiate in a more persuasive and compelling style. 

Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day. 

Enhance the performance and motivation of your team and individual team members through improved communication skills. 

Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.